How I’ve Worked
I’ve spent my career working in information-dense, complex environments where clarity is not optional. Much of my work has focused on helping organizations make sense of systems that have grown over time—systems shaped by competing requirements, multiple stakeholders, and real-world constraints.
Here I describe the kinds of work I’ve done repeatedly and the contexts in which I’ve been most effective.
Some of my work has taken place in internal or enterprise environments where detailed case studies are not always appropriate to share publicly. For this reason, I focus here on describing patterns of work, responsibilities, and areas of experience rather than specific project artifacts.
Designing for Complex Systems
A significant portion of my experience has been in large, regulated, or enterprise environments. In these settings, design decisions often have downstream implications for operations, compliance, or care delivery. I’m comfortable working within constraints, navigating ambiguity, and balancing user needs with organizational realities.
I tend to focus on understanding how systems actually function—not just how they are intended to work—and on identifying where structure, clarity, or redesign can meaningfully improve outcomes.
User Experience for Information-Heavy Workflows
My UX work has frequently involved tools and products centered on search, navigation, content discovery, and multi-step workflows. These are systems where users are often under time pressure and where small design decisions can have an outsized impact on usability.
I approach these problems by grounding design decisions in user mental models and by paying close attention to how information is labeled, grouped, and presented. Reducing cognitive load and supporting clear decision-making are recurring priorities in my work.
Taxonomy and Information Architecture
Alongside UX design, I’ve done extensive work in taxonomy and information architecture. This has included designing and evolving controlled vocabularies, supporting consistent content tagging, and helping teams think more deliberately about how information is structured and reused.
I’ve worked closely with librarians, subject-matter experts, and content owners to balance precision with usability, and to ensure that taxonomies remain practical and sustainable over time—not just theoretically correct.
Research, Evaluation, and Sensemaking
Research and evaluation have been consistent threads throughout my career. I’ve planned and supported usability testing, conducted qualitative analysis, and helped teams interpret findings in ways that inform design and system decisions.
I’m especially interested in sensemaking: taking complex, sometimes conflicting inputs and helping teams see patterns, risks, and opportunities more clearly. This often involves synthesizing research, stakeholder input, and system constraints into actionable guidance.
Cross-Functional Collaboration
Much of my work has been collaborative by necessity. I’ve partnered closely with product managers, engineers, content strategists, librarians, operations teams, and even a C Suite team or two, often acting as a translator across disciplines.
I value clear communication and shared understanding, and I tend to document decisions, assumptions, and structures in ways that support continuity—particularly important in large organizations or long-running initiatives.
How This Experience Is Applied
Across roles and projects, the common thread in my work is an emphasis on structure, clarity, and long-term usability. I’m most effective when working on problems that involve complexity, ambiguity, or scale—where thoughtful design and information practices can meaningfully improve how systems are used and maintained.
I’m currently available for contract, fractional, and project-based engagements involving user experience, taxonomy, information architecture, and related research or evaluation work.
Let’s Connect
If this experience aligns with the challenges you’re working on, I’d be happy to talk.
Find me on LinkedIn.